POLICIES

THE OPEN BOOK POLICY

RETURN/ EXCHANGE
HALF OF THE PROCEEDS OF THE OPEN BOOK WILL BE GOING TO SOLACE HOUSE
THERE IS NO RETURN ON THIS ITEM.

ANY QUESTIONS PLEASE EMAIL
INFO@JOANNAYI.COM

 US SHIPPING
ALL ITEMS WILL BE SHIPPED VIA USPS STANDARD GROUND SHIPPING. THE OPEN BOOK WILL BE SENT FROM BROOKLYN, NY.
PLEASE ALLOW 2-3 DAYS FOR THE ORDER TO BE PROCESSED. ONCE SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING NUMBER. PLEASE ALLOW 1 DAY TO UPDATE TRACKING.
JOANNA YI IS NOT RESPONSIBLE FOR LOST/STOLEN ITEM OR DELAYS IN SHIPPING DUE TO WEATHER/NATURAL DISASTERS. 

INTERNATIONAL SHIPPING
ALL ITEMS WILL BE SHIPPED VIA USPS STANDARD INTERNATIONAL SHIPPING. THE OPEN BOOK WILL BE SENT FROM BROOKLYN, NY.

PLEASE ALLOW 2-3 DAYS FOR THE ORDER TO BE PROCESSED. ONCE SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING NUMBER. PLEASE ALLOW 1 DAY TO UPDATE TRACKING.
JOANNA YI IS NOT RESPONSIBLE FOR LOST/STOLEN ITEM OR DELAYS IN SHIPPING DUE TO WEATHER/NATURAL DISASTERS.  



MADE TO ORDER POLICY

PAYMENT
HALF OF PAYMENT NEEDS TO BE DEPOSITED VIA WEBSITE ONCE ORDER IS PLACED.
BEFORE SHIPMENT, 2ND PART OF PAYMENT WILL BE INVOICED AND NEEDS TO BE COMPLETED FOR GARMENT TO BE SHIPPED OUT.

ORDER PROCESS
PLEASE NOTE EACH GARMENT IS MADE TO ORDER SPECIALIZED TO FIT AND SATISFY THE CUSTOMER. PLEASE ALLOW MAXIMUM TWO WEEKS FOR GARMENT TO BE SHIPPED OUT.

US SHIPPING
ALL ITEMS WILL BE SHIPPED VIA UPS STANDARD GROUND SHIPPING.
ALL ITEMS UPON ARRIVAL WILL NEED A SIGNATURE FOR THE PURCHASED ITEM TO BE RELEASED.
IF YOU WOULD LIKE THE PURCHASED ITEM TO BE RELEASED WITHOUT A SIGNATURE PLEASE EMAIL TO SHIPPING@JOANNAYI.COM ONCE SHIPPED, YOU WILL RECIEVE A CONFIRMATION EMAIL WITH TRACKING NUMBER. PLEASE ALLOW 1 DAY TO UPDATE TRACKING. JOANNA YI IS NOT RESPONSIBLE FOR LOST/STOLEN ITEM OR DELAYS IN SHIPPING DUE TO WEATHER/NATURAL DISASTERS.

INTERNATIONAL SHIPPING
ALL ITEMS WILL BE SHIPPED VIA USPS STANDARD INTERNATIONAL SHIPPING. WITH A FLAT FEE OF $25.
ALL ITEMS UPON ARRIVAL WILL NEED A SIGNATURE FOR THE PURCHASED ITEM TO BE RELEASED.
IF YOU WOULD LIKE THE PURCHASED ITEM TO BE RELEASED WITHOUT A SIGNATURE PLEASE EMAIL TO SHIPPING@JOANNAYI.COM.
ONCE SHIPPED, YOU WILL RECIEVE A CONFIRMATION EMAIL WITH TRACKING NUMBER.
PLEASE ALLOW 1 DAY TO UPDATE TRACKING.
JOANNA YI IS NOT RESPONSIBLE FOR LOST/STOLEN ITEM OR DELAYS IN SHIPPING DUE TO WEATHER/NATURAL DISASTERS.

RETURN/ EXCHANGE
THERE IS NO RETURN OR EXCHANGE TO MADE TO ORDER GARMENTS. 
IF THERE IS ANY QUESTIONS TO THE GARMENT PLEASE EMAIL INFO@JOANNAYI.COM.
WE WILL BEST HELP TO SOLVE ANY ISSUES

Size Guide